Privacy Policy
Last Updated: December 2, 2025
At TriedNTrue El Mirage Towing, we respect your privacy. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you use our services, we collect information necessary to provide towing and roadside assistance. This includes:
- Your name and contact information (phone number, email address)
- Your location when requesting service
- Vehicle information (make, model, year, license plate, condition)
- Payment information when you pay for services
- Service details (date, time, type of service, destination)
We may also collect information when you visit our website, including your IP address, browser type, and pages viewed.
How We Use Your Information
We use the information we collect to:
- Provide towing and roadside assistance services
- Communicate with you about your service request
- Process payments
- Maintain records of services provided
- Improve our services and customer experience
- Send service updates or promotional offers (only if you opt in)
- Comply with legal requirements
How We Share Your Information
We do not sell your personal information. We may share your information only in these situations:
- With service providers who help us operate our business (payment processors, insurance companies)
- With repair shops or storage facilities when you authorize us to tow your vehicle there
- When required by law or to respond to legal requests
- To protect the safety and rights of our company, employees, and customers
Payment Information
When you pay by credit or debit card, your payment information is processed securely by our payment processor. We do not store your full credit card numbers on our systems.
Data Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure. We cannot guarantee the absolute security of your information.
How Long We Keep Your Information
We keep your information for as long as necessary to provide services and comply with legal requirements. Service records are typically maintained for several years for business and legal purposes.
Your Rights
You have the right to:
- Request access to the information we have about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of promotional communications
To exercise these rights, contact us using the information below.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
TriedNTrue El Mirage Towing
12721 W Columbine Dr
El Mirage, AZ 85335
Phone: (623) 269-8554
Email: support@elmiragetowing.com